# Privacy Policy - Link: https://shadowsandsweethearts.com/privacy-policy - Published: 2026-10-19T22:06:18-05:00 - Author: admin At **Shadows & Sweethearts**, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, make a purchase, interact with our mobile bookstore, attend one of our events, communicate with us, or otherwise use our services. By using our website or services, you acknowledge the practices described in this Privacy Policy. ## INFORMATION WE COLLECT Depending on how you interact with Shadows & Sweethearts, we may collect information such as: * Name * Email address * Telephone number * Billing and shipping address * Order and purchase history * Payment and transaction information * Account information, if customer accounts are available * Communications you send to us * Newsletter or marketing preferences * Information submitted through forms, giveaways, surveys, or promotions * Device, browser, and website usage information * IP address and similar technical information We only collect information that is reasonably necessary to operate our business, process transactions, communicate with customers, and improve our services. ## PAYMENT INFORMATION Payments may be processed through third-party payment processors or point-of-sale providers. Shadows & Sweethearts generally does not directly store complete credit or debit card numbers. Payment information is handled by the applicable payment processor according to its own security and privacy practices. ## HOW WE USE YOUR INFORMATION We may use personal information to: * Process and fulfill purchases * Arrange shipping, pickup, or delivery * Provide receipts and order confirmations * Respond to questions or customer service requests * Process eligible returns, exchanges, or refunds * Manage customer accounts * Communicate important information regarding purchases or services * Send marketing communications when permitted * Administer promotions, giveaways, or events * Maintain and improve our website and services * Analyze business and website performance * Detect or prevent fraud, misuse, or security incidents * Maintain appropriate business records * Comply with applicable legal obligations ## EMAIL & MARKETING COMMUNICATIONS If you choose to subscribe to our mailing list or otherwise consent to receive promotional communications, we may send you information about: * New book arrivals * Romance and thriller releases * Upcoming events and pop-ups * Mobile bookstore locations * Special promotions * New merchandise * Giveaways * Store announcements You may unsubscribe from promotional emails by using the unsubscribe option included in those communications. Even if you unsubscribe from marketing messages, we may still send non-promotional communications relating to purchases, orders, customer service matters, or other transactions. ## TEXT MESSAGES If Shadows & Sweethearts offers text-message communications, we will use the telephone number you provide for the purposes disclosed when you sign up. Where required, promotional text messages will only be sent with appropriate consent. Message and data rates may apply depending on your mobile carrier and service plan. Customers may opt out of promotional text messages according to the instructions included with those messages. ## COOKIES & WEBSITE TECHNOLOGIES Our website and service providers may use cookies and similar technologies to help the website function, remember preferences, understand how visitors interact with the website, improve performance, and support analytics or advertising. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features. ## ANALYTICS We may use analytics services to better understand website traffic and customer interactions. These services may collect information such as device type, browser type, pages visited, approximate location based on IP address, referring websites, and interactions with our website. We use this information to understand how our website is used and improve the customer experience. ## HOW WE SHARE INFORMATION Shadows & Sweethearts does **not sell your personal information for money**. We may share information with trusted service providers when reasonably necessary to operate our business. These providers may include: * Website and e-commerce providers * Payment processors * Point-of-sale providers * Shipping and delivery companies * Email and marketing platforms * Website hosting providers * Analytics providers * Accounting or bookkeeping services * Technology and security providers * Other vendors that assist with business operations These companies may receive only the information reasonably necessary to perform their services and are subject to their own privacy and security practices. We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others. ## THIRD-PARTY LINKS Our website or social media accounts may contain links to third-party websites, services, or social media platforms. Shadows & Sweethearts does not control the privacy practices of third parties. When you leave our website or interact with another service, that company’s privacy policy and terms may apply. We encourage customers to review the privacy policies of third-party services they use. ## SOCIAL MEDIA If you interact with Shadows & Sweethearts through social media, information you provide or make publicly available may be processed by both Shadows & Sweethearts and the applicable social media platform. Your use of those platforms is also governed by their respective privacy policies. ## INFORMATION SECURITY We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. ## DATA RETENTION We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, or regulatory obligations. When information is no longer reasonably necessary, we may delete or anonymize it where appropriate. ## CHILDREN’S PRIVACY Our website and services are intended for a general audience and are not designed to knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian involvement. If we learn that we have collected personal information from a child in a manner inconsistent with applicable law, we may take reasonable steps to delete the information. ## YOUR PRIVACY CHOICES Depending on applicable law and the nature of your relationship with us, you may be able to request that we: * Provide information about personal information we maintain about you * Correct inaccurate information * Delete certain personal information * Update your communication preferences * Stop sending promotional communications Certain information may need to be retained for legitimate business, transaction, security, tax, accounting, or legal purposes. ## MOBILE BOOKSTORE & IN-PERSON PURCHASES This Privacy Policy also applies, where relevant, to personal information collected through purchases or interactions with the **Shadows & Sweethearts mobile bookstore**, pop-up shops, festivals, markets, community events, and other in-person sales. Information collected through our point-of-sale system or payment providers may also be subject to those providers’ privacy policies. ## BUSINESS TRANSFERS If Shadows & Sweethearts is involved in a merger, acquisition, sale, restructuring, financing, or transfer of some or all of its business or assets, customer information may be transferred as part of that transaction, subject to applicable law. ## CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements. When changes are made, the updated policy may be posted on our website with a revised effective date. We encourage customers to review this Privacy Policy periodically. ## CONTACT US If you have questions, concerns, or requests regarding this Privacy Policy or how Shadows & Sweethearts handles personal information, please contact us through the contact information provided on our website or official business channels. **Shadows & Sweethearts** _Romance. Thrillers. And all the stories we can’t stop thinking about._ **Effective Date: September 29, 2026**